Privacy Policy

This website is operated by Shape d.o.o.

At Shape, your privacy and the protection of your data is our top priority. All data collected, both personal and non-personal, is protected with the highest global standards. This policy is fully compliant with the European General Data Protection Regulation (GDPR).

The contents of this privacy policy are applicable to the website shape-labs.com and all services and products operated by Shape d.o.o.

1. Notice

When we need information that can identify you personally, we will ask for it explicitly. We do not collect data without your knowledge — if a form asks for your email, you will know exactly why.

2. Your Consent

You will always have the choice of whether to give us permission to process your information or not.

For data that is not essential to our core services (e.g., cookies for marketing purposes), you can decline without losing access to anything on Shape.

If you decline essential information (e.g., essential cookies, contact form details), we may be unable to provide certain services. We will always indicate which data is essential and which is optional.

By agreeing to this privacy policy and providing us with your personal information, you consent to us processing said information as described in this privacy policy.

3. Usage

3.1. Data We Collect

We collect information you provide directly: name, email address, company name, and details shared via our contact form or product sign-ups.

We also collect anonymous usage data through cookies to understand how people use our site. This data cannot be traced back to you.

3.2. How We Use Your Data

We use your personally identifiable information for the following purposes:

  • Provide you with access to Shape's services and products
  • Process your payments
  • Send you updates about Shape's services and any information you have opted into
  • Respond to inquiries, provide support, or follow up on project discussions

We use anonymous usage data to analyze how our website is used so we can improve our services.

Anonymized usage data may be shared with third-party tools we use to improve our services (e.g., analytics providers). This data is always made fully anonymous before sharing.

Some personally identifiable information may be shared with service partners when necessary to deliver a service you have requested. In these cases, only the minimum data required will be shared.

If a legal request for your personally identifiable information or other information regarding you or your person is made by a federal court, judge, or law enforcement agency, we are legally required to provide them with your personally identifiable information. In these cases, we may do so without your permission and without informing you.

Outside of these categories, no party outside of Shape will ever get access to your personal information unless you specifically grant us permission.

4. Retention of Information

We retain your information as long as it is necessary to provide you with our services. All personally identifiable information will be deleted when you inform us that you wish to stop using our services (e.g., by deleting your account), when your subscription expires, or when you explicitly request us to delete it. Once your request has been submitted and confirmed, your information will be deleted within 14 days.

Information may be retained for longer if required for legal purposes. If required by law or ordered by a federal judge or court, we may retain information for longer and/or share it with the relevant authorities.

5. Your Rights

5.1. Your Rights

You are the owner of your information. As stated by the GDPR, you have several rights regarding the treatment of your information by us:

  • Right of access: You are entitled to receive a copy of all personally identifiable information related to you that we have processed.
  • Right to rectification: You are entitled to have any personally identifiable information you have provided corrected or adjusted if it is incorrect.
  • Right to erasure: You are entitled to have some or all personally identifiable information we have gathered erased at your request.
  • Right to restriction of processing: You are entitled to stop the processing of relevant personally identifiable information if it is incorrect, unlawful, no longer necessary, or if you object to its processing.
  • Right to data portability: You have the right to transfer personally identifiable information we have processed to another party.

If you would like to exercise any of these rights, you may contact us via the email address at the end of this privacy policy.

5.2. Right to Object

Under the European GDPR, you have the right to object to us processing your personally identifiable information for direct marketing purposes. If you file an objection, we are legally required to immediately halt the processing of said information for that purpose. You can file an objection using the email address at the end of this privacy policy.

6. Opting Out

We provide extra services like newsletters to enhance your experience. You can opt out at any time.

For email communications, click the unsubscribe link at the bottom of any of our emails, or contact us directly.

7. Security of Your Information

We take various measures to protect your data, including:

  • Security software, including virus scanners
  • TLS-secured connections to ensure a secure connection between our servers and your device
  • DKIM, SPF, and DMARC internet standards to protect our email traffic

8. Changes to This Policy

We reserve the right to make changes to our privacy policy. When this happens, you will be notified at least two weeks in advance of the changes taking effect. If you do not agree with the new policy, you may withdraw your consent within the given time period.

9. Contact

If you have any questions about our privacy policy or want to exercise your rights, contact us at:

📧 hello@shape-labs.com